ABBAIN PAYMENTS TERMS OF USE
Updated: October 17, 2022
Introduction
These Payments Terms of Use (“Payments Terms of Use”) set out the terms on which the Abbain Payment Entities set forth below offer you Payment Services (as defined below in Part I, Section 1) in relation to your use of the Abbain Services. Your use of the Abbain Services will continue to be governed by the User Agreement applicable to you. Capitalized terms used, but not defined, in these Payments Terms of Use have the same meaning as set forth in the User Agreement. The applicable User Agreement, related Abbain policies, or other agreements between you and us (for example, a billing agreement) may include provisions regarding your use of the Abbain Services without Managed Payments (as defined below) which may conflict with these Payments Terms of Use. You understand that, with respect to our Payment Services, these Payments Terms of Use supersede any and all such conflicting provisions. You agree to comply with these Payments Terms of Use when accessing or using our Payment Services. If you disagree with any part of these Payments Terms of Use, please do not list items for sale on Abbain. These Payments Terms of Use are between you and the applicable Abbain Payment Entities, as set forth below. If you have international sales, you may receive Payment Services from one or more Abbain Payment Entities, as described in Part I, Section 2 below. In addition to the General Payments Terms (Part I of these Payments Terms of Use), each Abbain Payment Entity has Additional Payments Terms (Parts II, III, IV, V and VI of these Payments Terms of Use) that apply to the Payment Services such entity provides. Abbain and the companies it directly or indirectly controls, is controlled by, or is under common control with, are referred to as our “Affiliates.” The Abbain Payment Entities are Affiliates of Abbain.
ABBAIN MONEY BACK GUARANTEE
Abbain Money Back Guarantee covers most transactions on Abbain. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
For all the details of how Abbain Money Back Guarantee works – what's covered, what's excluded, and what buyers and sellers need to do – please read our full policy.
Coverage, eligibility requirements, and exclusions Abbain Money Back Guarantee applies when:
- The buyer doesn't receive an item
- The item received by the buyer doesn't match the listing, for example:
- The seller sent the wrong item, or
- The item arrives broken, damaged, or faulty
- The seller doesn't fulfil their return policy as stated in the listing
- As a buyer, for your transaction to be eligible for Abbain Money Back Guarantee:
You must complete and pay for your purchase on Abbain at africabba.com using an eligible payment method at checkout;
- You must meet the requirements specified in this policy, including taking action within the required time frames;
- The item may not be an excluded item or subject to any additional exclusions; and
- You may not seek resolution for the same issue by another resolution method
- As a seller, for transactions where Abbain Money Back Guarantee applies:
- You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order
If the purchase was completed on Abbain at abbain.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different Abbain site.
- Eligible payment methods, excluded items, additional exclusions
- Eligible payment methods
Eligible for coverage:
- Credit card or debit card
- PayPal or PayPal Credit
- Apple Pay or Google Pay
- Spendable funds
- Abbain gift card or Abbain voucher or Cillar Coin
Not covered:
Items paid for where any part of the payment was completed outside of Abbain (such as bank transfer, cash, money orders, escrow services)
Excluded items
Abbain Money Back Guarantee policy
Coverage, eligibility requirements, and exclusions
When the buyer doesn't receive an item
When the item received by the buyer doesn't match the listing
When the seller doesn't fulfil their return policy
Return requirements and return shipping
Estimated and actual delivery dates
Appeals and extensions
Refunds, payment holds and reimbursements
Loss of coverage
Other terms and related policies
Abbain Money Back Guarantee covers most transactions on Abbain. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
For all the details of how Abbain Money Back Guarantee works – what's covered, what's excluded, and what buyers and sellers need to do – please read our full policy.
Need to report a problem or not sure about the next steps?
For buyers:
- Get help with an item that hasn't arrived
- Return an item for a refund
For sellers:
- Help a buyer with an item that hasn't arrived
- How to handle a return request
- Coverage, eligibility requirements, and exclusions Abbain Money Back Guarantee applies when:
- The buyer doesn't receive an item
- The item received by the buyer doesn't match the listing, for example:
- The seller sent the wrong item, or
- The item arrives broken, damaged, or faulty
- The seller doesn't fulfil their return policy as stated in the listing
- As a buyer, for your transaction to be eligible for Abbain Money Back Guarantee:
You must complete and pay for your purchase on Abbain at abbain.com using an eligible payment method at checkout;
You must meet the requirements specified in this policy, including taking action within the required time frames;
The item may not be an excluded item or subject to any additional exclusions; and
You may not seek resolution for the same issue by another resolution method
As a seller, for transactions where Abbain Money Back Guarantee applies:
You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order
If the purchase was completed on Abbain at abbain.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different Abbain site
Eligible payment methods, excluded items, additional exclusions
Eligible payment methods
Eligible for coverage:
Credit card or debit card
PayPal or PayPal Credit
Apple Pay or Google Pay
Spendable funds
Abbain gift card or Abbain voucher or Cillar Coin
Not covered:
Items paid for where any part of the payment was completed outside of Abbain (such as bank transfer, cash, money orders, escrow services)
Excluded items
- Real Estate, Websites, Businesses for Sale
- Digital content, Intangible goods, Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs
- Classified Ads Services
- Travel tickets or vouchers
- Industrial equipment and heavy machinery (see Abbain Business Equipment Purchase Protection)
- Motor vehicles, including recreational vehicles, aircraft and boats (see Abbain Vehicle Protection
- Additional exclusions and special coverage, including items with limited coverage
- Exclusions and special coverage when an item isn't received
- Exclusions and special coverage when the item doesn't match the listing
- Coverage for items inspected through Authenticity Guarantee
- For Trading Cards, buyers have a shortened time frame to request a return when the item doesn't match the listing
International purchases
When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an Abbain site other than the site used to create the listing.
Buyers and sellers are subject to the Abbain Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the Abbain site used to list the item or the registration details of the buyer or seller.
For more information about buying and selling internationally, please see our policies on International selling and International trading.
When the buyer doesn't receive an item
Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option.
If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable).
The buyer reports that the item hasn't arrived or was not available for collection
Earliest:
Once the estimated or actual delivery/collection date has passed
Latest:
30 calendar days after the estimated or actual delivery/collection date has passed
The seller responds to the buyer's report
The seller is required to respond and provide either tracking information, delivery updates, or a refund.
Latest:
3 business days after the report date
If the seller provided tracking details,Abbain may close the case automatically once tracking shows the item has been delivered
Ask Abbain to step in:
If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask Abbain to step in and help.
Abbain may step in without the buyer asking if there is no valid tracking information available
Earliest:
3 business days after the report date
Latest:
21 business days after the report date
- Deciding the outcome when the buyer doesn't receive an item
- When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for:
Evidence of successful delivery to the address provided by the buyer at checkout, or
Proof that the buyer collected the item
If we determine that the item was not successfully delivered or collected:
The buyer will receive a refund for the full cost of the item and original shipping, and
The seller may be required to reimburse Abbain for the amount of the refund
Evidence of successful delivery
Abbain require all of the following to prove a successful on-time delivery:
Tracking number from an integrated carrier which was uploaded to Abbain and shows a shipping scan before the latest estimated delivery date;
A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered);
The date of delivery or attempted delivery;
The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the Order details page; and
Signature confirmation, on orders with a total cost equivalent to $750 USD or more. Learn more about our signature confirmation requirements.
Proof that the buyer collected the item
For local pickup items, evidence that the buyer has received the item may include:
A copy of the Abbain order details, signed by the buyer at the time of collection
The seller using the Abbain app to scan the buyer's QR code or manually enter the buyer's 6-digit pickup code at the time of collection
Exclusions and special coverage when the buyer doesn't receive an item
The following are not covered:
Items collected by a third party on behalf of the buyer
The buyer arranged their own shipping method, such as a courier pickup
The buyer provided an invalid or incorrect address at checkout
The item was sent to another address after original delivery
Listing of items
When the item received by the buyer doesn't match the listing
